If you are having difficulty with groups such as American Airlines, Compass Bank, Dell, or others, and not receiving appropriate customer service, send information directly to the boss...at their home. President Harry S. Truman said "the buck stops here" and in this case, you can go to the boss without winding your way through corporate bureaucrats who seem entirely focussed on not treating you with the respect you want or deserve as a customer. By letting them know you care -- both about the product you are or were using and that you won't be taken advantage of as a consumer -- we can make a positive lasting impression that we will not be taken advantage of by corporations that forget their customers are their business.

Mr. Gerald Arpey
Chief Executive Officer
American Airlines
4611 Meandering Way
Colleyville, Texas  76034

Mr. Michael S. Dell
Dell
3400 Toro Canyon Drive
Austin, Texas 78746

Mr. Garrett Hegel
Chief Executive Officer
Compass Bank
7153 Old Overton Club Road
Birmingham, Alabama  35242

Mr. Tom O Hicks
Chairman of the Board and Owner
Texas rangers
5555 Walnut Hill Lane
Dallas, Texas 75201